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Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
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Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
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Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
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Predictive dialing software solution featuring application integration, inbound blending, call transfer and branch logic.
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Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
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Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
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Provider of Call Center recording and quality audit solutions.
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Develops, markets and supports customer interaction management solutions for multimedia contact centers. Information on products, services, markets, careers, and investor relations. (NASDAQ: APRS)
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Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
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Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
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Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
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Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
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Offers software depelopement and consulting based around support organization and management.
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Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
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Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
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A software developer, VAR, and partner covering both the call center and help desk industries.
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Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
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Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
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Specializes in delivering predictive dialing software to medium and large call centers.
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The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
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Offers software and services for customer interaction management.
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Provider of software for agent monitoring and call recording.
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Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
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Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
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Offers monitoring and agent evaluation software.
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Offering Caesar debt collection management software.
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Provider of call center technology, including software, predictive dialer systems, and web development products.
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Offers predictive dialing, telemarketing and call center software solutions.
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Vendor of scripting software for call centers.
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Developers and implementers of complete contact center software solutions.
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An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
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Contact center voice, screen, call recording and monitoring software solutions.
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Specializes in Computer Telephony and E-Commerce solutions software.
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Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
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Call center technology company.
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Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
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Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
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Provides a complete management system to optimize contact and processing centers.
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Provides Directory Assistance software for telecommunications call centers.
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Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
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Provides established predictive dialing and interactive communication software for the call center environment.
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Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
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Provides on-hold music and message digital announcement software.
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Provider of systems development software and integration solutions for customer service contact centers.
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Offers PC-based training and assessment programs for call centers and a number of other industries.
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Provides workforce planning tools for call centers, including schedule agents and performance analysis.
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Provides CRM, contact center, and 3-1-1 software.
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Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
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Provides industry specific software solutions for use with 3Com's NBX Voice System.
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Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
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Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
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Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
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Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
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Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
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Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
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Provider of management information systems for center-based automatic call distribution systems.
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Offers a range of call center software tools for forecasting and staffing.
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Distributor of business management solutions for the call center industry.
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IVR Software and IVR Servers for small / medium business applications.
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Offers Windows software capable of removing the phone numbers contained in a DNC list.
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Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
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Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
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Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
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Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
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Offers an IVR helpdesk call center application, which can be provided in either French or English.
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Providing software to enable remote workers to have access to their corporate telecommunications facilities. Includes investor relations and employment opportunities.
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Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
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Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
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Provides a range of call center software utilities.
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Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
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Offers a range of call center software products, including predictive dialers and sms management solutions.
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The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
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Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
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Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
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They offer a real time call measurement and call monitoring service.
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Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
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Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
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Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
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Producer of customer call center and telephony integration software.
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Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
